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FAQ (Frequently Asked Questions)

Pro-tip: Group these by category so they are easy to read on mobile.

SHIPPING & DELIVERY

  • Do you ship outside the USA? No. We ship exclusively to the 48 contiguous United States. We cannot ship to Alaska, Hawaii, or international addresses due to battery regulations.

  • How long does shipping take? Orders are processed in 2–4 business days. Freight transit usually takes 3–10 business days depending on your location.

  • Will my e-bike arrive assembled? Your e-bike arrives 85–90% assembled in a large box. You will need to install the front wheel, handlebars, and pedals. We include the tools needed, but we recommend a professional safety check at a local bike shop.

BATTERY & PERFORMANCE

  • How far can I go on a single charge? Most of our models offer a range of 25–60 miles depending on rider weight, terrain, and level of pedal assist used.

  • How long does it take to charge? A full charge typically takes 4–7 hours. We recommend charging during the day and never leaving the battery unattended overnight.

  • Is the battery removable? Yes! All our e-bikes feature removable, lockable batteries so you can charge them inside your home or office.

LEGAL & SAFETY

  • Do I need a license to ride these? No. Our e-bikes are compliant with US Federal Class 1 & 2 regulations, meaning they do not require a driver's license, registration, or insurance in most states.

  • Are your e-bikes waterproof? They are water-resistant (rated IP54 or higher), meaning they handle rain and splashes well. However, you should never submerge the motor or battery in deep water or use a pressure washer to clean them.

2. Contact Us Page

For a high-conversion store, you want to show that you are a real, reachable US-based business.

Get in Touch

Have a question about a specific model or need help with an existing order? Our Florida-based team is here to help.

  • Email Us: support@thescooterbrothers

  • Call Us: (352) 628-3686

  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

Our Location

SCOOTER BROTHERS ENTERPRISES, LLC 144 Air Force Street

Fort Walton Beach, FL 32547

United States

Note: Our location is a distribution and administrative office. We do not currently offer a public showroom for test rides at this address.

3. Track Order Page

On Wix, you can create a simple page with this text and a tracking widget.

Track Your Shipment

Once your e-bike has been picked up by our freight carrier, you will receive a shipping confirmation email with your tracking number.

How to track:

  1. Locate your tracking number in your email.

  2. Enter it below to see the real-time status of your delivery.

  3. [Click Here to Track via Our Carrier Portal] (Link this to your Wix tracking app or AfterShip).

Delivery Note: For freight shipments, the carrier will call you 24 hours in advance to schedule a delivery time. Please ensure your phone number provided at checkout is correct.

Final Checklist for Your Wix Store:

  1. Footer: Add links to the Privacy Policy, Terms of Service, and Refund Policy in the footer of every page.

  2. Contact: Make sure your phone number (352) 628-3686 is clickable on mobile.

  3. Wix Apps: Install the Wix Forms app for your Contact page and the Wix Stores app to manage your e-bike inventory.

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